Answers to your legal and privacy questions.
Deposits via DANA, OVO, GoPay and QRIS go through encrypted payment gateways. Funds are verified before crediting your account. We maintain segregated wallets for player balances and hold them in secured accounts separate from operational funds.
Yes. Log into your account, go to Account > Privacy > Data Export and submit your request. We compile and send your data as a downloadable file within 15 business days. You can also contact support to request it by email.
Your account closes immediately after you request closure. Any remaining balance is withdrawn to your linked payment method. We retain your transaction history for 12 months for compliance, then anonymise it. You cannot reopen the same account.
Account data is stored in secure data centres in compliance with regional standards where local law permits. Data is backed up daily and encrypted at rest. We do not transfer your data outside the region without explicit consent, except where required by law.
When you request a withdrawal, we match it to your verified ID number and linked payment method. Large withdrawals may trigger additional verification steps. You'll receive a confirmation SMS and email before funds leave your account.
We share data only with payment processors (DANA, OVO, GoPay, QRIS) and identity verification services. We do not sell your data. All partners sign data protection agreements. Law enforcement requests are only fulfilled where local law permits.
Contact support immediately with the transaction date and amount. Provide a screenshot if possible. We investigate fraud claims within 48 hours and reverse unauthorised transactions. Change your password and enable two-factor authentication after reporting.
